Refund policy

Return & Refund Policy

At House of Tys, we take great care in creating personalized gifts that are made especially for you. Because of the custom nature of our products, please read our policy carefully before placing your order.

Personalized Items All personalized items are made to order and are therefore non-refundable and non-returnable. We are unable to accept returns or exchanges on personalized products unless the item arrives damaged or there is an error on our part.

Damaged or Incorrect Items If your item arrives damaged or contains an error that was made by us, please contact us within 7 days of delivery at support@houseoftys.com. Please include your order number and a clear photo of the issue so we can make it right as quickly as possible.

Non-Personalized Items If your order includes non-personalized items, please contact us within 14 days of delivery if you wish to return or exchange. Items must be unused and in their original condition.

Order Cancellations Because production begins quickly after an order is placed, cancellations can only be accepted before production has started. Please contact us immediately at support@houseoftys.com if you need to cancel.

Questions? We're always happy to help. Reach out to us at support@houseoftys.com and we'll do our best to find a solution.